Confident Sons Academy
Terms & Conditions
(effective 08 May 2025 – replaces all prior versions)
These Terms apply only to all Confident Sons Academy (“CSA”) group or individual coaching programmes, workshops, digital courses, and replay/archived content (together the “Programmes”) provided via Sky High Confidence Ltd (“SHC”, “we”, “us”).
One-to-one coaching booked through Sky High Confidence personal‐coaching booking forms is governed by separate terms presented at the time of booking.
1. Parties
Provider: Sky High Confidence Ltd, 30 Circus Mews, Bath BA1 2PW, UK.
Parent/Guardian (“Parent”, “you”): the purchaser of a Programme for a Teen Participant aged 14-18.
Teen Participant (“Participant”): the end-user of the coaching content. Participants aged 18 co-sign the Code of Conduct; Parent remains payer.
2. Programme types (generic descriptions)
| Category | Typical format | Examples |
|---|---|---|
| Short-form group coaching | Up to 16 weeks of live or virtual sessions, worksheets, online community. | 8- or 12-week confidence courses. |
| Extended group or hybrid coaching | Programmes exceeding 16 weeks and/or incorporating optional in-person workshops. | Annual coaching club, quarterly workshops. |
| Individual mentoring | One-to-one sessions virtually or in person, plus access to group resources. | |
| Digital-only or replay courses | Pre-recorded videos, audio and PDFs with no live component. |
Specific session dates, length, and fees are as shown on the relevant checkout page at the time of purchase.
3. Payment & billing
3.1 Payment is due in full at checkout or in the instalment schedule offered on the checkout page (e.g., 3-pay, monthly, bi-monthly).
3.2 First instalment is charged immediately; remaining instalments auto-charge on the stated dates.
3.3 Failed payments may pause access until resolved.
4. 14-day satisfaction guarantee
4.1 You may cancel any live or hybrid Programme within 14 days of the Programme start date (not purchase date) by emailing admin@skyhighconfidence.com. SHC will refund all sums paid and cancel remaining instalments; access to materials will cease.
4.2 Digital-only / replay purchases are non-refundable once content is accessed or downloaded.
5. Delivery & access
5.1 Live sessions are delivered online (currently Zoom) unless otherwise stated. Optional in-person elements may be offered; travel and meals are Parent’s responsibility.
5.2 Replays and resources are provided via a secure download link or streaming folder. You are advised to download copies for personal reference; SHC does not guarantee hosting for a fixed period.
5.3 SHC may reasonably change coaches, session times, or delivery platform with notice.
6. Code of Conduct & safeguarding
6.1 Participants (and Parents in parent groups) must behave respectfully; harassment, abuse, or disruption breaches the CSA Code of Conduct (provided at onboarding for digital acceptance).
6.2 SHC may terminate access, without refund, for serious or repeated breach by Participant or Parent.
6.3 All CSA coaches hold current UK Enhanced DBS checks; safeguarding concerns are handled per SHC Safeguarding Policy (available on request).
7. Sharing with co-parent / household
7.1 One additional co-parent/guardian may access parent resources at no extra cost. Please supply their name and email so we can issue separate log-ins and consent forms.
7.2 Materials may be shared only within the Participant’s immediate parental circle and not with other families.
8. Intellectual property
8.1 All CSA materials remain © Sky High Confidence Ltd.
8.2 You receive a personal, non-transferable licence for household use (incl. co-parent). Resale, redistribution, or posting in public forums is prohibited.
9. Session recordings & promotional use
9.1 Live sessions are recorded and shared within the cohort.
9.2 Excerpts may be used for future CSA programmes or marketing with all identifiable faces, names, and voices blurred, masked, or anonymised unless you give explicit written permission otherwise.
9.3 You may opt out of identifiable use by selecting “Camera Off / Display Initials” or emailing us.
10. Disclaimers & limitation of liability
10.1 CSA provides educational coaching, not therapy. Seek professional help if your child needs clinical support.
10.2 Results vary; SHC makes no guarantees of exam grades or specific outcomes.
10.3 SHC’s liability for any claim in connection with a Programme shall not exceed the fees you have paid in the preceding 12 months. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud.
11. Termination & refunds outside guarantee
11.1 SHC may cancel a Programme for reasons outside our control; you will receive a pro-rata refund.
11.2 SHC may terminate access without refund for material breach of the Code of Conduct by either Participant or Parent.
12. Data protection & marketing
12.1 Personal data is processed under the SHC Privacy & Cookie Policy.
12.2 By enrolling you consent to service emails. Marketing emails require your opt-in and may be unsubscribed at any time.
13. Governing law & future entity changes
13.1 These Terms are governed by the laws of England & Wales and disputes are subject to its courts.
13.2 SHC may assign these Terms to a successor entity (including one outside the UK) with 30 days’ email notice; your rights under any active refund window remain unchanged.
14. Contact
Sky High Confidence Ltd, 30 Circus Mews, Bath BA1 2PW, UK
Email: admin@skyhighconfidence.com | Phone: +44 845 458 8386